Course curriculum

  • 1

    Soft Skills: Introduction

    • Introduction
  • 2

    Soft Skills: Engaging Your Customers

    • Engaging Your Customers
  • 3

    Soft Skills: Active Listening

    • Active Listening
  • 4

    Soft Skills: Showing Empathy

    • Showing Empathy
  • 5

    Soft Skills: Being Assumptive

    • Being Assumptive
  • 6

    Soft Skills: Showing Gratitude

    • Showing Gratitude
  • 7

    Soft Skills: Conclusion

    • Recap of Course
  • 8

    Soft Skills: Take-Away Guide

    • Soft Skills: Take-Away Guide